/* The interface (branch ux): the design of ui/sample.html, applied to the real screens.
   Tokens and components follow the sample; the pieces the sample does not draw (rail, login,
   dashboard, incoming call, member finder, tab content) use the same tokens and type sizes. */
:root{--navy:#1c242c;--blue:#006e74;--blue2:#0097ab;--teal:#006e74;--deep:#003c52;--coral:#fc6a59;--green:#13865e;--mint:#e9f7f2;--ink:#1c242c;--muted:#6f7880;--line:#e3e9ec;--bg:#f2f7f8;--white:#fff;--red:#d7432f;--redbg:#fff3f0;--amber:#a97826;--amberbg:#fff7e6;--shadow:0 8px 28px #12203b12;color-scheme:light}
*{box-sizing:border-box}
html,body{height:100%}
body{margin:0;background:var(--bg);color:var(--ink);font:13px/1.45 Fort,"Segoe UI",Inter,ui-sans-serif,system-ui,-apple-system,sans-serif}
button,input,select{font:inherit;color:inherit}
button{cursor:pointer}
a{color:var(--blue)}
:focus-visible{outline:2px solid var(--blue2);outline-offset:2px}
.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}
[hidden]{display:none!important}

/* ---- shell: a slim rail (Dashboard, the call, Log out) and the page ---- */
.app{display:grid;grid-template-columns:64px minmax(0,1fr);min-height:100vh}
.rail{background:var(--navy);display:flex;flex-direction:column;align-items:center;gap:4px;padding:12px 0;position:sticky;top:0;height:100vh}
.rail-logo{width:44px;height:44px;border-radius:12px;display:grid;place-items:center;margin-bottom:14px;color:#fff;background:#ffffff0f;border:1px solid #ffffff1a}
.rail-logo .ust-logo{width:26px;height:26px}
.rail-logo:hover{background:#ffffff1c}
.rail{box-shadow:inset -3px 0 0 var(--teal)}
.rail-item[aria-current="page"]{box-shadow:inset 3px 0 0 var(--blue2)}
.rail-item{width:52px;border:0;background:transparent;color:#a7b7bd;text-decoration:none;display:grid;justify-items:center;gap:3px;padding:8px 0;border-radius:10px;font-size:10px}
.rail-item svg{width:20px;height:20px}
.rail-item:hover{color:#fff;background:#ffffff12}
.rail-item[aria-current="page"]{color:#fff;background:#ffffff1c}
.rail-spacer{flex:1}
.rail form{margin:0}
.main{min-width:0;display:flex;flex-direction:column}

/* ---- top bar (sample) ---- */
.topbar{height:58px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;gap:22px;padding:0 24px;position:sticky;top:0;z-index:10}
.brand{min-width:280px}
.eyebrow{font-size:10px;color:#7d8a90;letter-spacing:.04em}
.brand .eyebrow b{color:var(--teal);font-weight:800;letter-spacing:.02em}
.brand strong{display:block;font-size:14px;color:#1c242c}
.search{flex:1;max-width:430px;display:flex;align-items:center;gap:8px;border-bottom:1px solid #edf0f4;color:#9aa3af;padding:4px}
.search input{border:0;outline:0;background:transparent;flex:1;padding:4px 0;color:var(--ink)}
.search input::placeholder{color:#9aa3af}
.search:focus-within{border-bottom-color:var(--blue)}
.top-actions{margin-left:auto;display:flex;align-items:center;gap:18px}
.pill{display:inline-flex;align-items:center;gap:6px;border-radius:99px;padding:5px 11px;background:#eaf8f1;color:#087b56;font-size:11px;font-weight:700;white-space:nowrap}
.pill.amber{background:var(--amberbg);color:var(--amber)}
.pill.grey{background:#eef1f5;color:#59636f}
.pill.red{background:var(--redbg);color:var(--red)}
.pill.blue{background:#e3f2f3;color:#005a5f}
.dot{height:7px;width:7px;border-radius:50%;background:currentColor;display:inline-block}
.status-pill{position:relative}
.status-pill select{position:absolute;inset:0;opacity:0;cursor:pointer}
.user{display:flex;align-items:center;gap:9px}
.avatar{width:30px;height:30px;border-radius:50%;display:grid;place-items:center;background:#e3f2f3;color:#005a5f;font-weight:750;flex:none}
.sub{font-size:11px;color:var(--muted)}
.incoming-chip{display:inline-flex;align-items:center;gap:8px;border-radius:99px;padding:5px 6px 5px 12px;background:var(--navy);color:#fff;font-size:11px;font-weight:700;text-decoration:none;animation:ring-glow 1.6s ease-in-out infinite}
.incoming-chip b{background:var(--green);border-radius:99px;padding:3px 9px}
@keyframes ring-glow{0%,100%{box-shadow:0 0 0 0 #006e7455}50%{box-shadow:0 0 0 6px #006e7400}}

/* ---- call bar (sample) ---- */
.callbar{min-height:62px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;gap:24px;padding:8px 26px;overflow:auto}
.caller{display:flex;align-items:center;gap:10px;min-width:280px}
.caller .avatar{background:#f1f3f6;color:#303847}
.caller .avatar.known{background:#e3f2f3;color:#005a5f}
.caller-name{font-weight:750}
.caller-name .pill{padding:2px 7px;margin-left:5px;font-size:9px}
.timer{font-size:17px;font-weight:750;font-variant-numeric:tabular-nums}
.wave{display:flex;align-items:center;gap:2px;height:25px}
.wave i{display:block;width:2px;border-radius:3px;background:#c9d3e6;height:4px;transition:height .25s}
.wave.on i{background:#0097ab;height:var(--h);animation:wave 1s ease-in-out infinite alternate}
.wave.on i:nth-child(3n){animation-delay:-.4s}.wave.on i:nth-child(3n+1){animation-delay:-.7s}
@keyframes wave{from{transform:scaleY(.45)}to{transform:scaleY(1)}}
.sentiment{min-width:140px;border-left:1px solid var(--line);padding-left:20px}
.call-controls{display:flex;align-items:center;gap:16px;margin-left:auto;white-space:nowrap}
.control{border:0;background:transparent;color:#3d4654;padding:7px 3px;text-decoration:none}
.control:hover{color:var(--blue)}
.control:disabled{opacity:.45;cursor:not-allowed}
.control.boxed{border:1px solid var(--line);border-radius:7px;padding:7px 10px;background:#fff}
.control.primary{background:var(--blue);color:#fff;border:1px solid var(--blue);border-radius:7px;padding:7px 12px;font-weight:650}
.control.primary:hover{background:var(--blue2);color:#fff}
.control.danger{color:var(--red)}
.banner{background:var(--redbg);border-bottom:1px solid #ffdfd7;color:#8a2c1f;padding:8px 26px;font-size:12px}

/* ---- workspace columns (sample) ---- */
.workspace{display:grid;grid-template-columns:minmax(285px,25%) minmax(440px,1fr) minmax(330px,28%);gap:0;flex:1;min-height:calc(100vh - 120px)}
.panel{background:#fff;min-width:0;border-right:1px solid var(--line)}
.panel-head{padding:20px 22px 12px;display:flex;align-items:center;justify-content:space-between;gap:10px}
.panel-head h2{font-size:13px;margin:0 0 3px}
.live{color:var(--blue);font-size:11px;white-space:nowrap}
.live.ended{color:var(--muted)}
.transcript{padding:8px 20px 22px}
.verified{display:flex;align-items:center;gap:8px;padding:14px 4px;color:#617264;font-size:11px;border-bottom:1px solid #f0f2f5;margin-bottom:12px}
.verified.waiting{color:var(--amber)}
.message{padding:10px 4px 12px;border-bottom:1px solid #f4f5f7}
.message.interim p{color:#98a1ae;font-style:italic}
.msg-head{display:flex;align-items:center;gap:8px;margin-bottom:7px}
.initial{font-size:10px;font-weight:800;color:#006e74;min-width:20px}
.message.agent .initial{color:#8a5a12}
.speaker{font-weight:650}
.role{color:var(--muted);font-size:11px}
.stamp{margin-left:auto;color:#a3aab4;font-size:10px;font-variant-numeric:tabular-nums}
.message p{margin:0 0 0 28px;max-width:390px;line-height:1.55;overflow-wrap:anywhere}
.message.flagged{background:#fff9f7;border:1px solid #ffdfd7;border-radius:8px;padding:10px;margin:5px 0}
.flag{font-size:10px;color:var(--red);margin:7px 0 0 28px}
.empty{color:#9aa3af;font-size:12px;padding:18px 4px}
.center{padding:12px 18px 28px;border-right:1px solid var(--line);background:#fff;min-width:0}
.right{padding:14px 18px 28px;background:#fff;border-right:0;min-width:0}

/* ---- dark-headed cards (source card / agent card in the sample) ---- */
.source-card{border:1px solid #e7edf5;border-radius:12px;overflow:hidden;margin-bottom:14px;background:#fff}
.source-head{background:#1c242c;color:#fff;padding:12px 14px;display:flex;align-items:center;gap:10px}
.cube{height:26px;width:26px;border-radius:7px;background:#006e74;display:grid;place-items:center;color:white;font-size:15px;flex:none}
.source-head strong{font-size:12px}
.tag{font-size:9px;letter-spacing:.04em;background:#0b5258;color:#bfe9ec;padding:2px 6px;border-radius:4px;white-space:nowrap}
.source-count{margin-left:auto;background:#e9f7f0;color:#166b4e;border-radius:99px;padding:4px 9px;font-size:10px;font-weight:700;white-space:nowrap}
.source-count.amber{background:var(--amberbg);color:var(--amber)}
.source-grid{display:grid;grid-template-columns:repeat(3,1fr)}
.source{padding:10px 12px;border-right:1px solid #eef1f5;border-bottom:1px solid #eef1f5;min-width:0}
.source strong{display:block;font-size:11px;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.source small{display:block;color:#9aa2ad;font:10px ui-monospace,monospace;margin-top:5px}
.check{color:#14856b;margin-right:6px}
.member-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;padding:12px 4px 20px;border-bottom:1px solid var(--line)}
.metric-label{font-size:10px;letter-spacing:.07em;color:#7b8490;margin-bottom:5px}
.metric-value{font-size:13px;font-weight:750}
.metric-note{font-size:10px;color:#929ba7;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.tabs{display:flex;gap:0;border-bottom:1px solid var(--line);align-items:center;overflow:auto}
.tab{border:0;background:transparent;color:#6f7784;padding:13px 12px;border-bottom:2px solid transparent;white-space:nowrap}
.tab.active{color:#1c242c;font-weight:700;border-bottom-color:var(--blue)}
.tab .count{font-size:9px;background:#e3f2f3;color:#005a5f;border-radius:99px;padding:1px 6px;margin-left:4px}
.sync{margin-left:auto;color:#6d9b8d;font-size:10px;white-space:nowrap;padding:0 6px}
.claim{padding:18px 4px 10px}
.claim+.claim{border-top:1px solid #eff2f6}
.claim-title{display:flex;align-items:flex-start;gap:12px}
.doc{color:#0097ab;font-size:21px;line-height:1}
.claim-title h3{font-size:13px;margin:0 0 4px}
.status{color:#176e4e;background:#eaf8f1;border-radius:5px;padding:3px 7px;font-size:10px;margin-left:8px;font-weight:600;white-space:nowrap}
.status.denied,.status.inactive,.status.not-covered{color:#a3321f;background:var(--redbg)}
.status.pending,.status.future{color:var(--amber);background:var(--amberbg)}
.status.neutral{color:#59636f;background:#eef1f5}
.claim-meta{font-size:10px;color:#7f8996}
.claim-note{font-size:11px;color:#536071;margin:8px 0 0}
.section-title{display:flex;justify-content:space-between;align-items:center;margin:18px 4px 12px;font-weight:700;font-size:11px;gap:10px}
.bar{height:35px;border:1px solid #e6ebf3;border-radius:7px;display:flex;overflow:hidden;margin:0 4px 12px;font-size:10px}
.bar span{display:grid;place-items:center;min-width:0;overflow:hidden;white-space:nowrap}
.bar .discount{background:#fff8f5;border:1px solid #e45a41;color:#74645e}
.bar .paid{background:#ecf6f7;color:#005a5f}
.bar .owes{background:#006e74;color:white;font-weight:700}
.amounts{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:8px}
.amounts.five{grid-template-columns:repeat(5,minmax(0,1fr))}
.amount{border:1px solid #edf0f4;border-radius:9px;padding:10px 8px;min-width:0}
.amount small{display:block;color:#818b98;font-size:10px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.amount strong{display:block;font-size:14px;margin:3px 0;font-variant-numeric:tabular-nums}
.amount em{display:block;color:#9ba4af;font-size:9px;font-style:normal;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.blue{color:var(--blue)}
.progress-row{display:grid;grid-template-columns:1fr 1fr;gap:22px;padding:18px 4px;border-top:1px solid #eff2f6;margin-top:18px}
.progress-row.first{border-top:0;margin-top:0}
.progress-title{display:flex;justify-content:space-between;font-size:11px;font-weight:650;gap:10px}
.progress{height:8px;border-radius:99px;background:#e8edf5;margin:9px 0 7px;overflow:hidden}
.progress b{display:block;height:100%;border-radius:99px;background:linear-gradient(90deg,#5cc0c9,#006e74)}
.progress-note{color:#8893a0;font-size:10px}
.bottom-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px;padding:8px 4px}
.mini-title{font-size:11px;font-weight:700;margin-bottom:9px}
.rule{display:flex;justify-content:space-between;gap:10px;padding:5px 0;font-size:10px;color:#7c8693;border-bottom:1px solid #f4f5f7}
.rule:last-child{border-bottom:0}
.rule strong{color:#1c242c;text-align:right}
.rows{padding:6px 4px}
.row{display:grid;grid-template-columns:minmax(0,1.6fr) minmax(0,1fr) auto;gap:12px;align-items:center;padding:11px 0;border-bottom:1px solid #f0f2f5}
.row:last-child{border-bottom:0}
.row-main strong{display:block;font-size:12px}
.row-main span{display:block;font-size:10px;color:#7f8996;overflow:hidden;text-overflow:ellipsis}
.row-mid{font-size:11px;color:#536071;min-width:0}
.row-end{text-align:right;font-weight:700;font-variant-numeric:tabular-nums;white-space:nowrap}
.row-end small{display:block;font-weight:400;color:#9ba4af;font-size:9px}
.tab-empty{padding:28px 8px;color:#7f8996;font-size:12px}
.loading{padding:28px 8px;color:#7f8996;font-size:12px}
.asked{font-size:10px;color:#7f8996;margin:12px 4px 0}
.asked q{color:#374151}

/* ---- right column: agent assist (sample) ---- */
.right-head{display:flex;justify-content:space-between;align-items:center;padding:4px 2px 14px;gap:10px}
.right-head h2{font-size:13px;margin:0 0 3px}
.agents{color:#006e74;font-size:11px;white-space:nowrap}
.agent-card{border:1px solid #e6eaf0;border-radius:12px;overflow:hidden;margin-bottom:12px;box-shadow:0 2px 8px #16213b08;background:#fff}
.agent-head{background:#1c242c;color:#fff;display:flex;align-items:center;gap:9px;padding:12px}
.agent-icon{height:26px;width:26px;display:grid;place-items:center;border-radius:7px;background:#006e74;color:white;flex:none}
.agent-head strong{font-size:12px;display:block}
.agent-head small{font-size:10px;color:#a8b0bf;display:block}
.agent-head .source-count{margin-left:auto;white-space:nowrap}
.agent-body{padding:14px}
.agent-body h3{font-size:12px;margin:0 0 8px}
.agent-body p{font-size:12px;line-height:1.55;color:#374151;margin:0 0 12px}
.data-row{display:flex;justify-content:space-between;gap:12px;padding:5px 0;color:#78818d;font-size:11px}
.data-row strong{color:#1c242c;text-align:right}
.suggested{border-top:1px solid #edf0f4;padding-top:13px;margin-top:8px}
.suggested-head{display:flex;justify-content:space-between;align-items:center;margin-bottom:8px;font-weight:750;font-size:11px}
.copy{border:0;background:transparent;color:#6c7685;font-size:10px}
.quote{font-size:12px;line-height:1.55;margin:0;color:#202a3a}
.verify-list{list-style:none;padding:0;margin:12px 0 0}
.verify-list li{font-size:10px;color:#77818e;margin:7px 0}
.verify-list li:before{content:'✓';display:inline-grid;place-items:center;color:#fff;background:#13865e;border-radius:3px;width:13px;height:13px;margin-right:7px;font-weight:800}
.next{margin-top:20px}
.next h3{font-size:11px}
.next button,.next a{width:100%;text-align:left;background:#fff;border:0;border-bottom:1px solid #f0f2f5;padding:12px 4px;color:#303b4b;font-size:11px;display:flex;justify-content:space-between;text-decoration:none}
.next button:disabled{opacity:.5;cursor:not-allowed}
.warning{border:2px solid #e45a41;box-shadow:0 0 0 4px #ffe5df,0 8px 25px #c93a2818}
.warning .agent-icon{background:#d94732}
.warning .agent-head .source-count{background:#e74b32;color:white}
.warning-content{padding:14px 16px;border-bottom:1px solid #f4e1dc}
.warning-content:last-child{border-bottom:0}
.warning-quote{border-left:3px solid #d95a45;padding:8px 11px;color:#8a8f98;font-style:italic;margin:0 0 10px}
.say-instead{background:#f2fbf7;border:1px solid #d7f1e6;border-radius:9px;padding:10px 12px;margin:12px 0}
.say-instead strong{display:block;color:#16815d;font-size:10px;letter-spacing:.05em;margin-bottom:5px}
.say-instead p{margin:0;color:#174b3a}
.evidence{color:#7c8792;font-size:10px;line-height:1.8}
.evidence span{color:#13865e;font-weight:800;margin-right:6px}
.toast{position:fixed;left:50%;top:145px;transform:translateX(-50%);background:white;border:1px solid #ccebdd;box-shadow:var(--shadow);border-radius:12px;padding:13px 20px;z-index:20;display:none;max-width:min(520px,calc(100vw - 32px))}
.toast strong{color:#126849;font-size:14px;display:block}
.toast span{color:#65716f}
.toast.error{border-color:#ffd1c6}.toast.error strong{color:var(--red)}
.toast.show{display:block}
.muted{color:#9aa3af}
.code-box{display:flex;align-items:baseline;gap:10px;flex-wrap:wrap;background:#eef7f8;border:1px solid #cfe8ea;border-radius:9px;padding:10px 12px;margin:8px 0}
.code-box strong{font-size:22px;letter-spacing:2px;font-variant-numeric:tabular-nums}
.agent-log{list-style:none;margin:8px 0 0;padding:0}
.agent-log li{display:flex;justify-content:space-between;gap:8px;font-size:10px;color:#77818e;padding:3px 0}
.agent-log li.bad{color:var(--red)}

/* ---- member finder (centre, before the member is confirmed) ---- */
.find-body{padding:14px}
.find-intro{font-size:11px;color:var(--muted);margin:0 0 12px}
.find-form{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:10px 12px;align-items:start}
.find-field{grid-column:span 3;min-width:0}
.find-field.f-dateOfBirth,.find-field.f-memberId,.find-field.f-phone{grid-column:span 2}
.find-label{display:grid;gap:4px}
.find-label>span{font-size:10px;letter-spacing:.07em;color:#7b8490;text-transform:uppercase}
.find-form input{width:100%;border:1px solid var(--line);border-radius:8px;padding:8px 10px;background:#fff;color:var(--ink);font-variant-numeric:tabular-nums}
.find-form input:focus{outline:0;border-color:var(--blue);box-shadow:0 0 0 3px #006e7422}
.find-form input.just-filled{animation:filled 1.2s ease-out}
@keyframes filled{from{background:#e6f4f5;border-color:var(--blue)}to{background:#fff}}
.find-heard{display:flex;flex-wrap:wrap;gap:4px;margin-top:5px}
.find-heard:empty{display:none}
.find-heard::before{content:"Heard";font-size:10px;color:#9aa3af;align-self:center;margin-right:2px}
.chip{display:inline-flex;align-items:center;gap:3px;border:1px dashed #7cc4cc;background:#eef7f8;color:#005a5f;border-radius:99px;padding:2px 8px;font-size:10px;font-weight:650;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.chip:hover{border-style:solid}
.find-actions{grid-column:1/-1;display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.find-actions .linkish{margin-left:auto}
.linkish{border:0;background:none;padding:0;color:#006e74;font-size:11px;text-decoration:underline}
.find-error{margin:10px 0 0;color:var(--red);font-size:11px;font-weight:600}
.find-results{margin-top:14px;border-top:1px solid var(--line);padding-top:12px}
.find-results:empty{display:none}
.find-results-title{font-weight:700;font-size:11px;margin:0 0 8px}
.find-note{font-size:10px;color:#7f8996;margin:0 0 8px}
.find-list{display:grid;gap:8px}
.result{display:grid;grid-template-columns:auto minmax(0,1fr);gap:10px;width:100%;text-align:left;border:1px solid var(--line);background:#fff;border-radius:10px;padding:10px 12px}
.result:hover{border-color:#7cc4cc}
.result.selected{border-color:var(--blue);background:#eef7f8;box-shadow:inset 3px 0 0 var(--blue)}
.radio{width:15px;height:15px;margin-top:2px;border-radius:50%;border:2px solid #c3cbd8;background:#fff}
.result.selected .radio{border-color:var(--blue);background:radial-gradient(circle,var(--blue) 0 3.5px,#fff 4.5px)}
.result strong{font-size:13px}
.result-facts{display:flex;flex-wrap:wrap;gap:2px 14px;font-size:11px;color:#536071;margin-top:2px}
.result-facts b{color:var(--ink)}
.result-sub{display:flex;flex-wrap:wrap;align-items:center;gap:6px;font-size:10px;color:#929ba7;margin-top:3px}
.confirm-box{border:1px solid var(--blue);border-top:0;border-radius:0 0 10px 10px;margin-top:-10px;padding:12px;background:#fff}
.confirm-box p{margin:0 0 10px;font-size:12px;color:#374151}
.confirm-actions{display:flex;gap:8px;flex-wrap:wrap}
.btn{border:1px solid var(--line);background:#fff;border-radius:8px;padding:8px 14px;font-weight:600}
.btn:hover{border-color:#c3cbd8}
.btn.primary{background:var(--blue);border-color:var(--blue);color:#fff}
.btn.primary:hover{background:var(--blue2)}
.btn.go{background:var(--green);border-color:var(--green);color:#fff}
.btn:disabled{opacity:.55;cursor:not-allowed}
.pending-list{margin:0;padding-left:16px;font-size:11px;color:#536071}
.pending-list li{margin:4px 0}

/* ---- dashboard ---- */
.dash{display:grid;grid-template-columns:minmax(0,1fr) minmax(280px,20%);flex:1;min-height:calc(100vh - 58px)}
.dash-main{padding:22px 24px 32px;min-width:0}
.dash-head{display:flex;align-items:flex-end;justify-content:space-between;gap:16px;margin-bottom:16px;flex-wrap:wrap}
.dash-head h1{font-size:18px;margin:0 0 3px}
.kpis{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:12px;margin-bottom:18px}
.kpi{background:#fff;border:1px solid var(--line);border-radius:12px;padding:14px 16px;min-width:0}
.kpi .metric-value{font-size:22px;font-variant-numeric:tabular-nums}
.filters{display:flex;gap:6px;flex-wrap:wrap}
.filter{border:1px solid var(--line);background:#fff;border-radius:99px;padding:5px 12px;font-size:11px;color:#536071}
.filter[aria-pressed="true"]{background:var(--navy);border-color:var(--navy);color:#fff}
.table-card{background:#fff;border:1px solid var(--line);border-radius:12px;overflow:hidden}
.calls-table{width:100%;border-collapse:collapse}
.calls-table th{text-align:left;font-size:10px;letter-spacing:.07em;color:#7b8490;font-weight:600;padding:11px 14px;border-bottom:1px solid var(--line);background:#fafbfc;text-transform:uppercase;white-space:nowrap}
.calls-table td{padding:11px 14px;border-bottom:1px solid #f0f2f5;font-size:12px;vertical-align:middle}
.calls-table tr:last-child td{border-bottom:0}
.calls-table tbody tr{cursor:pointer}
.calls-table tbody tr:hover td{background:#f8faff}
.calls-table td.num{font-variant-numeric:tabular-nums;white-space:nowrap}
.calls-table .who strong{display:block}
.calls-table .who span{font-size:10px;color:#7f8996}
.calls-table a{color:inherit;text-decoration:none}
.topics{display:flex;gap:4px;flex-wrap:wrap}
.topic{font-size:10px;background:#f1f4f8;color:#536071;border-radius:5px;padding:2px 6px;white-space:nowrap}
.table-empty{padding:40px 16px;text-align:center;color:#7f8996}
.dash-side{background:#fff;border-left:1px solid var(--line);padding:18px 16px;min-width:0}
.side-title{display:flex;justify-content:space-between;align-items:center;margin:0 2px 12px}
.side-title h2{font-size:13px;margin:0}
.ring-card{border-radius:14px;overflow:hidden;border:1px solid #e6eaf0;margin-bottom:12px;box-shadow:0 2px 8px #16213b08}
.ring-card.ringing{border:2px solid var(--blue);box-shadow:0 0 0 4px #006e741f,var(--shadow)}
.ring-top{background:#1c242c;color:#fff;padding:30px 16px 18px;text-align:center}
.ring-icon{width:54px;height:54px;border-radius:50%;background:var(--green);display:grid;place-items:center;margin:0 auto 12px;position:relative}
.ring-card.ringing .ring-icon::before,.ring-card.ringing .ring-icon::after{content:"";position:absolute;inset:0;border-radius:50%;border:2px solid #13865e;animation:ripple 1.8s ease-out infinite}
.ring-card.ringing .ring-icon::after{animation-delay:.9s}
@keyframes ripple{from{transform:scale(1);opacity:.9}to{transform:scale(1.9);opacity:0}}
.ring-label{font-size:10px;letter-spacing:.08em;color:#a8b0bf;text-transform:uppercase}
.ring-number{font-size:20px;font-weight:750;margin:4px 0 2px;font-variant-numeric:tabular-nums}
.ring-time{font-size:11px;color:#cbd3e1;font-variant-numeric:tabular-nums}
.ring-body{padding:14px 16px;background:#fff}
.ring-body p{margin:0 0 10px;font-size:11px;color:#536071}
.join{display:flex;align-items:center;justify-content:center;gap:8px;width:100%;border:0;border-radius:10px;background:var(--green);color:#fff;font-weight:700;padding:11px;text-decoration:none;font-size:13px}
.join:hover{filter:brightness(1.08)}
.join.blue{background:var(--blue)}
.placeholder{border:1px dashed #cfd6e1;border-radius:14px;padding:26px 16px;text-align:center;color:#7f8996;background:#fafbfc}
.placeholder .ring-icon{background:#e8edf5}
.placeholder strong{display:block;color:var(--ink);font-size:13px;margin-bottom:4px}
.live-list{margin-top:18px}
.live-list h3{font-size:11px;margin:0 2px 8px;color:#536071}
.live-item{display:flex;justify-content:space-between;align-items:center;gap:8px;padding:9px 10px;border:1px solid var(--line);border-radius:10px;margin-bottom:6px;text-decoration:none;color:inherit;font-size:11px}
.live-item:hover{border-color:#7cc4cc}
.live-item .num{font-variant-numeric:tabular-nums;font-weight:650}

/* ---- login: the UST Health lockup ---- */
.login{min-height:100vh;display:grid;grid-template-columns:minmax(0,1.1fr) minmax(380px,.9fr);background:var(--bg)}
.login-side{background:var(--deep);color:#fff;padding:44px 52px;display:flex;flex-direction:column;justify-content:space-between;gap:32px;position:relative;overflow:hidden}
.login-side::after{content:"";position:absolute;right:-120px;bottom:-120px;width:360px;height:360px;border-radius:50%;border:56px solid #0097ab26}
.login-lockup{display:flex;align-items:center;gap:16px}
.login-logo{width:56px;height:56px;color:#fff}
.login-brand{display:grid;gap:2px;border-left:1px solid #ffffff33;padding-left:16px}
.login-brand b{font-size:18px;letter-spacing:.01em}
.login-brand span{font-size:12px;color:#9fd3d9}
.login-pitch{max-width:470px;position:relative;z-index:1}
.login-pitch h1{font-size:30px;line-height:1.2;margin:0 0 12px;font-weight:750}
.login-pitch p{color:#c3dde1;font-size:14px;margin:0 0 18px}
.login-points{list-style:none;margin:0;padding:0;display:grid;gap:8px}
.login-points li{font-size:13px;color:#e4f2f4;display:flex;gap:10px;align-items:center}
.login-points li::before{content:"";width:8px;height:8px;border-radius:2px;background:var(--coral);flex:none}
.login-preview{border:1px solid #ffffff22;border-radius:12px;background:#ffffff0d;padding:14px;max-width:440px;position:relative;z-index:1}
.login-preview .msg-head{color:#cfe3e6}
.login-preview .initial{color:#7fd6df}
.login-preview .stamp{color:#8fb5bb}
.login-preview p{margin:0;color:#eef7f8;font-size:12px}
.login-preview .say-instead{background:#0b5258;border-color:#13707a}
.login-preview .say-instead strong{color:#7fe0c6}
.login-preview .say-instead p{color:#def5ee}
.login-main{display:grid;place-items:center;padding:32px 20px}
.login-card{width:100%;max-width:380px;background:#fff;border:1px solid var(--line);border-top:4px solid var(--teal);border-radius:14px;padding:28px;box-shadow:var(--shadow)}
.login-card-brand{display:flex;align-items:center;gap:12px;margin-bottom:22px}
.login-card-logo{width:38px;height:38px;color:var(--teal)}
.login-card-brand div{display:grid;gap:1px;border-left:1px solid var(--line);padding-left:12px}
.login-card-brand b{font-size:14px;color:var(--ink)}
.login-card-brand span{font-size:11px;color:var(--muted)}
.login-card h2{font-size:20px;margin:0 0 4px}
.login-card label{display:block;font-size:10px;letter-spacing:.07em;color:#6f7880;text-transform:uppercase;margin:16px 0 5px}
.login-card input{width:100%;border:1px solid var(--line);border-radius:8px;padding:10px 12px}
.login-card input:focus{outline:0;border-color:var(--teal);box-shadow:0 0 0 3px #006e7422}
.login-card .btn{width:100%;margin-top:20px;padding:11px}
.login-error{color:var(--red);font-size:12px;font-weight:600;min-height:18px;margin-top:10px}
.login-foot{margin:18px 0 0;text-align:center;font-size:10px;color:#9aa5aa}

@media(max-width:1200px){.workspace{grid-template-columns:280px minmax(390px,1fr)}.right{grid-column:1/-1;border-top:1px solid var(--line);display:grid;grid-template-columns:1fr 1fr;gap:12px;align-content:start}.right-head{grid-column:1/-1}.right .next{grid-column:1/-1}.callbar{gap:14px}.call-controls{gap:8px}.kpis{grid-template-columns:repeat(3,minmax(0,1fr))}}
@media(max-width:900px){.dash{grid-template-columns:1fr}.dash-side{border-left:0;border-top:1px solid var(--line);order:-1}.login{grid-template-columns:1fr}.login-side{display:none}}
@media(max-width:800px){.app{grid-template-columns:1fr}.rail{position:static;height:auto;flex-direction:row;justify-content:flex-start;padding:6px 10px}.rail-logo{margin:0 8px 0 0}.rail-spacer{flex:1}.topbar{padding:0 14px;gap:12px}.brand{min-width:0}.search{display:none}.callbar{padding:8px 14px}.sentiment{display:none}.workspace{display:flex;flex-direction:column}.panel,.center{border-right:0;border-bottom:1px solid var(--line)}.right{display:block}.source-grid{grid-template-columns:repeat(2,1fr)}.member-grid{grid-template-columns:repeat(2,1fr)}.amounts,.amounts.five{grid-template-columns:repeat(2,1fr)}.progress-row,.bottom-grid{grid-template-columns:1fr}.user .user-name{display:none}.kpis{grid-template-columns:repeat(2,minmax(0,1fr))}.dash-main{padding:16px}.find-field,.find-field.f-dateOfBirth,.find-field.f-memberId,.find-field.f-phone{grid-column:1/-1}.calls-table .hide-sm{display:none}.row{grid-template-columns:minmax(0,1fr) auto}.row-mid{display:none}}
@media(prefers-reduced-motion:reduce){*{animation:none!important;transition:none!important}}

/* The call workspace fills the window on a wide screen; each column scrolls on its own. */
@media(min-width:1201px){body[data-page="call"] .main{height:100vh}body[data-page="call"] .workspace{flex:1;min-height:0}body[data-page="call"] .workspace>*{overflow:auto}}

/* Live Monitor: something said does not match the record. Red, and the header blinks when it is new. */
.agent-card.warning.alarm .agent-head{animation:alarm .7s steps(1) 10}
@keyframes alarm{0%{background:#d94732}50%{background:#1c242c}}
.who-said{display:flex;align-items:center;gap:8px;margin-bottom:8px;font-size:10px}
.said-by{font-weight:800;letter-spacing:.04em;text-transform:uppercase;border-radius:4px;padding:2px 6px}
.said-by.csr{background:#fff3f0;color:#a3321f}
.said-by.member{background:#e3f2f3;color:#005a5f}
.said-topic{font-weight:700;color:#303b4b}
.said-time{margin-left:auto;color:#a3aab4}
.fact-row{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin:0 0 4px}
.fact{border-radius:8px;padding:8px 10px;min-width:0}
.fact small{display:block;font-size:9px;letter-spacing:.07em;font-weight:700}
.fact strong{display:block;font-size:14px;font-variant-numeric:tabular-nums;overflow-wrap:anywhere}
.fact.wrong{background:#fff3f0;border:1px solid #ffd1c6}.fact.wrong small{color:#c2412b}.fact.wrong strong{color:#a3321f;text-decoration:line-through;text-decoration-thickness:1.5px}
.fact.right{background:#f2fbf7;border:1px solid #d7f1e6}.fact.right small{color:#16815d}.fact.right strong{color:#174b3a}
.agents.wrong-flag{color:#fff;background:var(--red);border-radius:99px;padding:4px 10px;font-weight:700;animation:alarm-pill 1.2s ease-in-out infinite}
@keyframes alarm-pill{0%,100%{box-shadow:0 0 0 0 #d7432f66}50%{box-shadow:0 0 0 6px #d7432f00}}

/* The AI agent on a call: engage, mute state, its card. */
.message.ai .initial{color:#0b6b62}
.message.ai .speaker{color:#0b6b62}
.mute-state{font-size:11px;font-weight:700;border-radius:99px;padding:4px 10px}
.mute-state.muted{background:var(--amberbg);color:var(--amber)}
.mute-state.open{background:#eaf8f1;color:#087b56}
.ai-card.on{border-color:#9fd8cc;box-shadow:0 0 0 3px #e2f5f0}
.ai-card .agent-icon{background:#0b8a7d}
.mute-panel{display:flex;align-items:center;justify-content:space-between;gap:12px;border-radius:10px;padding:10px 12px;margin-bottom:6px}
.mute-panel strong{display:block;font-size:13px}
.mute-panel.muted{background:var(--amberbg);border:1px solid #f1dcae}
.mute-panel.open{background:#eaf8f1;border:1px solid #cdebdc}
.source-count.grey{background:#eef1f5;color:#59636f}
/* Settings */
.settings-main{padding:22px 24px 32px;max-width:820px}
.settings-card{margin-top:4px}
.settings-body{padding:16px 18px;display:grid;gap:16px}
.settings-warn{margin:0;background:var(--amberbg);border:1px solid #f1dcae;color:#7a5a1c;border-radius:8px;padding:10px 12px;font-size:12px}
.toggle-row{display:flex;gap:12px;align-items:flex-start;cursor:pointer}
.toggle-row input{width:18px;height:18px;margin-top:2px;accent-color:var(--blue)}
.toggle-row strong{display:block;font-size:13px;margin-bottom:2px}
.settings-field{display:grid;gap:5px;max-width:320px}
.settings-field>span:first-child{font-size:10px;letter-spacing:.07em;color:#7b8490;text-transform:uppercase}
.settings-field input{border:1px solid var(--line);border-radius:8px;padding:9px 11px;font-size:14px;width:120px}
.settings-field input:focus{outline:0;border-color:var(--blue);box-shadow:0 0 0 3px #006e7422}
.settings-actions{display:flex;align-items:center;gap:12px}
.settings-saved{font-size:12px;font-weight:600}
.settings-saved.ok{color:var(--green)}.settings-saved.bad{color:var(--red)}
.said-by.ai{background:#e2f5f0;color:#0b6b62}

/* Wrap-up: the agent can end it early. */
.ready-btn{border:0;border-radius:99px;background:var(--teal);color:#fff;font-size:11px;font-weight:700;padding:6px 12px}
.ready-btn:hover{background:var(--blue2)}

/* Settings: section menu, choices, business hours. */
.settings-wrap{display:grid;grid-template-columns:200px minmax(0,1fr);gap:8px;align-items:start}
.settings-nav{position:sticky;top:74px;display:grid;gap:2px;padding:22px 0 0 20px}
.settings-nav a{color:#4b5a61;text-decoration:none;font-size:12px;padding:7px 10px;border-radius:8px;border-left:3px solid transparent}
.settings-nav a:hover{background:#fff;color:var(--teal);border-left-color:var(--blue2)}
.settings-main .settings-card{margin-bottom:16px;scroll-margin-top:74px}
.settings-field.wide{max-width:none}
.settings-field textarea,.settings-field input[type=text]{border:1px solid var(--line);border-radius:8px;padding:9px 11px;font:inherit;font-size:13px;width:100%;resize:vertical}
.settings-field textarea:focus,.settings-field input[type=text]:focus{outline:0;border-color:var(--teal);box-shadow:0 0 0 3px #006e7422}
.choice-row{border:0;margin:0;padding:0;display:grid;grid-template-columns:1fr 1fr;gap:10px}
.choice-row legend{font-size:10px;letter-spacing:.07em;color:#7b8490;text-transform:uppercase;margin-bottom:6px;padding:0}
.choice{display:flex;gap:10px;align-items:flex-start;border:1px solid var(--line);border-radius:10px;padding:10px 12px;cursor:pointer;background:#fff}
.choice:has(input:checked){border-color:var(--teal);background:#eef7f8;box-shadow:inset 3px 0 0 var(--teal)}
.choice input{margin-top:3px;accent-color:var(--teal)}
.choice strong{display:block;font-size:12px;margin-bottom:2px}
.hours-table{display:grid;gap:4px;border:1px solid var(--line);border-radius:10px;padding:8px 12px;background:#fafcfc}
.hours-row{display:grid;grid-template-columns:150px 110px auto 110px 1fr;gap:10px;align-items:center;padding:3px 0}
.hours-row input[type=time]{border:1px solid var(--line);border-radius:7px;padding:5px 8px;font:inherit;font-size:12px}
.hours-open{display:flex;align-items:center;gap:8px;font-size:12px;font-weight:600;cursor:pointer}
.hours-open input{accent-color:var(--teal)}
.hours-closed{display:none}
.hours-row.closed input[type=time],.hours-row.closed .hours-to{opacity:.35}
.hours-row.closed .hours-closed{display:inline}
@media(max-width:900px){.settings-wrap{grid-template-columns:1fr}.settings-nav{position:static;display:flex;flex-wrap:wrap;padding:12px 16px 0}.choice-row{grid-template-columns:1fr}.hours-row{grid-template-columns:1fr 1fr;}.hours-row .hours-to,.hours-row .hours-closed{display:none}}

/* Login: only the UST Health lockup on the left, centred and large. */
.login-side{justify-content:center;align-items:center}
.login-lockup{gap:28px}
.login-logo{width:104px;height:104px}
.login-brand{gap:8px;padding-left:28px;border-left:2px solid #ffffff40}
.login-brand b{font-size:44px;line-height:1.05;letter-spacing:-.01em;font-weight:800}
.login-brand span{font-size:19px;line-height:1.3;color:#a6dbe1;font-weight:500;max-width:300px}
@media(max-width:1100px){.login-logo{width:76px;height:76px}.login-brand b{font-size:34px}.login-brand span{font-size:16px}}